Starter
$29/mo
1,000 messages per month
- Usage warning at 80% of your cap
- Pauses at the cap: no overage charges
- Card, Mobile Money or crypto
Agent
Support Agent
Answers from your knowledge base. Hands off when it should.
What it does
Answers customer questions from your knowledge base, tracks orders and opens tickets.
For teams fielding the same customer questions every day.
Grounded answers
Searches your help-centre articles and FAQs, and is instructed to say so when it is unsure instead of guessing.
Order lookups on the spot
Reads the status of a customer order so routine "where is my parcel?" questions get a real answer.
Tickets and escalation built in
Opens a follow-up ticket or hands the conversation to a person on your team.
Refunds wait for a human
Refund requests are a high-risk tool: the agent can raise one, but a person on your team approves it.
- Customer: Hi, my order #10482 still hasn't arrived. Can I get a refund?
- Tool call: lookup_order_status · order #10482
- Agent: Sorry about the wait. Order #10482 shipped on Monday and is marked "in transit". I can open a ticket so the team chases the courier, or request a refund for you.
- Customer: Please request the refund.
- Tool call: issue_refund · high risk · sent for human approval
- Agent: Done: I've sent the refund request to our team for approval. You'll hear back from them once it's reviewed.
Built in
What every agent can do from day one.
No setup and no extra tools to connect.
Answers from your own information
Searches your website pages and documents before it answers, and says where the answer came from. It never guesses.
Hands over to a person
When it cannot answer, or someone asks for a human, it passes the conversation to your team with the reason.
Checks files for fakes
When a customer attaches an ID, statement, bill, payslip or photo in the chat (including your website widget), it checks for edited or forged documents and AI-generated or face-swapped images, and sends doubtful files to your team. It never accuses the customer.
Tools
Everything it can do, with risk labels.
High-risk tools are routed to a person on your team for approval.
- Low risk
Search knowledge base
Search help-centre articles and FAQs.
- Low risk
Lookup order status
Read the status of a customer order.
- Medium risk
Create ticket
Open a support ticket for follow-up.
- Low risk
Escalate to human
Hand the conversation to a human agent.
- High risk · needs approval
Issue refund
Request a refund for an order.
Plans
Support Agent plans
Prices in US dollars. One message credit per message; unused messages don't roll over.
Growth
$99/mo
5,000 messages per month
- Usage warning at 80% of your cap
- Pauses at the cap: no overage charges
- Card, Mobile Money or crypto
Scale
$299/mo
20,000 messages per month
- Usage warning at 80% of your cap
- Pauses at the cap: no overage charges
- Card, Mobile Money or crypto